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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of John Ribble

John Ribble

July 2, 2026

1  out of  5
rating by John Ribble
"So get this- I received several calls and emails trying to recruit my business away from Geico. Finally one day I bite- they tell me I'll save around $60 per month for the same coverage. I go ahead with State Farm over Geico. About a week or so after my policy goes into effect and I cancelled my Geico coverage, they call me to tell me that they had my birth year incorrect. Ok, no biggie, I go on with my day. The next day, the rep calls me back and says, that because they put my birth year in wrong (but they actually had it right on the application) that would cause my policy to change and my payment would increase BY OVER $100 PER MONTH!! That is significantly more than I paid with Geico, whom I was with for 5 years. The thing that gets me is my agent says there is nothing they can do. So much for the beneifit of an agent. I'll NEVER do business with State Farm again- they lost a customer for life."
We responded:
"Thank you, John, for taking the time to share your experience. We’re truly sorry to hear about your frustration and understand how disappointing it is when an insurance premium changes unexpectedly.
Our goal is always to provide accurate quotes and transparent communication throughout the process. While some premium adjustments can occur if information affecting the policy is updated or verified after an application is submitted, we understand that doesn’t make the situation any less frustrating.
We value every customer and never want anyone to feel let down. We are reviewing the underwriting action that was taken and will get answers for you ASAP. We wish you nothing but the best and appreciate the opportunity we had to serve you.


"
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Robert Scott

June 15, 2026

5  out of  5
rating by Robert Scott
"Amazing Service!"
We responded:
"Thank you for the 5 stars! We are grateful for your support and are thrilled to hear you had an amazing experience with our office. It means the world to our team to serve wonderful customers like you. We appreciate your trust and look forward to being here whenever you need us. "
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Owen 13

June 10, 2026

5  out of  5
rating by Owen 13
"10/10 service — I couldn’t be happier with my experience. I’ve worked with other places before, and Diane Pierce has been the most affordable by far while also being the easiest to work with. The entire staff is incredibly friendly, professional, and always willing to help. Any time I’ve had questions, needed to make changes, or wanted to review coverage options, they’ve been quick to respond and consistently delivered excellent service. It’s refreshing to work with a team that actually takes the time to explain things and make the process simple instead of stressful."
We responded:
"Thank you so much for your wonderful review, Owen! We are truly grateful for your kind words and your trust in our Agency. It means so much to hear that you’ve found our team both affordable and easy to work with. We believe Insurance should be simple, understandable, and tailored to your needs, and we’re delighted that our team was able to provide the level of service you deserve. Thank you for recognizing our team’s commitment to answering questions, reviewing coverage options, and being there when you need us most. We appreciate the opportunity to serve you and look forward to helping you protect what matters most for many years to come."
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Kenneth Seager

June 8, 2026

5  out of  5
rating by Kenneth Seager
"Super helpful with whatever arises and a pleasure to work with."
We responded:
"Thank you so much for your kind words and 5-star review! We’re grateful for the opportunity to help whenever the need arises and are delighted to hear that your experience with our team has been a positive one. It’s our goal to make Insurance simple, stress-free, and personalized for each customer. We truly appreciate your trust in Diane D Pierce State Farm Insurance Agency, and look forward to serving you for many years to come!"
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Rebecca Audette

June 5, 2026

5  out of  5
rating by Rebecca Audette
"I’ve dealt with different people on the staff at this Stare Farm office. Today I spoke with Lori. She is fabulous and went right to work to figure out what was going on with my insurance payments. I have nothing but respect and great things for this office. Everyone is so helpful and kind when I call and have things to deal with. I can’t express my thanks enough. This is a great office to deal with hands down. They truly are fantastic."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that Lori was able to assist you and get to the bottom of your insurance payment concerns. She truly cares about our customers, and we’re blessed to have her on our team.

Your trust and loyalty mean the world to us. Providing friendly, helpful service is what we strive for every day, and we’re honored to know that our entire team has made a positive impression. Thank you again for your support and for allowing us to serve your insurance needs. We appreciate you!




"
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Susan Potantus

June 5, 2026

5  out of  5
rating by Susan Potantus
"My experience with Diane Pierce State Farm Insurance Agency has always been of the highest quality.
The agents are quite knowledgeable, friendly and genuinely interested in helping their people.
If you are in the market for a great insurance company, I highly recommend Diane Pierce State Farm in Chiefland, Florida!!"
We responded:
"Thank you so much for your kind words and recommendation! We are truly grateful for your trust in Diane D Pierce State Farm Insurance. Our team works hard to provide knowledgeable guidance, friendly service, and personalized care to every customer. So it means a lot to hear that your experience has reflected those values. Thank you for allowing us to serve your insurance needs. We appreciate your support and look forward to being here for you for many years to come. "
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Curtis Goldtrap

June 4, 2026

5  out of  5
rating by Curtis Goldtrap
"Thank you STATE FARM. I really enjoy your customer service. And for the speedy assistance in my time of need. I recommend your company to all my friends. Thanks again."
We responded:
"Thank you so much for the 5-stars, Curtis! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Diane Pierce’s Team anytime."
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Amanda Hires

May 29, 2026

5  out of  5
rating by Amanda Hires
"Mrs. Cindy has always been a pleasure to work with. She gets me whatever I need right away!"
We responded:
"Thank you so much, Amanda, for your kind words and for taking the time to leave us a 5 -star review!

We're delighted to hear that Cindy has consistently provided the prompt and helpful service you deserve. She truly cares about our customers and works hard to make every interaction a positive experience.

We appreciate your trust in our agency and look forward to continuing to serve your insurance and financial service needs for many years to come!




"
Profile photo of Dianna Whiddon

Dianna Whiddon

May 29, 2026

5  out of  5
rating by Dianna Whiddon
"Diane Pierces office goes above and beyond to help the customer I have been with them for many years."
We responded:
"Thank you, Dianna, for your kind words and for trusting our office for so many years. We truly appreciate your loyalty and are honored to serve you. Our team is committed to going above and beyond for our customers, and it means the world to know that our efforts have made a difference. Thank you for being a part of our agency family-we look forward to serving you for many years to come."
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Becky Lewis

May 29, 2026

5  out of  5
rating by Becky Lewis
"Best agents I have had the privilege of having stand with me through the years."
We responded:
"Becky, thank you for your kind words and 5-star review! It has truly been a privilege to stand beside you through the years and help protect what matters most. Relationships like yours are the reason we love what we do. We appreciate your trust, loyalty, and support, and we look forward to being there for you for many years to come."
Profile photo of Katie Johnson

Katie Johnson

May 29, 2026

5  out of  5
rating by Katie Johnson
"We truly enjoyed working with Brittany during our home buying process. She made the experience so easy for us and was wonderful to work with. 10/10 recommend this team!"
We responded:
"Thank you, Katie, for your kind words and recommendation! We are thrilled to hear that Brittany made your home-buying experience easy and enjoyable. Purchasing a home is such an exciting milestone, and we're honored to have been a part of that journey with you. Brittany truly cares about our customers and works hard to provide exceptional service every step of the way. We appreciate your trust in our team and look forward to serving you for many years to come. Congratulations on your new home!"
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ruth king

May 5, 2026

5  out of  5
rating by ruth king
"Tammy at the front desk was so amazing ! She took a bad situation and diligently worked to correct the problem. I cannot say enough about her bright attitude and her perseverance with this. She definitely gets a 5 star rating"
We responded:
"We are so grateful for your kind words and for taking the time to recognize Tammi!

Tammi truly cares about every person who walks through our doors, and it means so much to hear how her positive attitude, pride in her work, and perseverance made a difference during a difficult situation. That's exactly the level of service we strive to provide each and every day.

I'll be sure to share your message with her-it will absolutely make her day!

Thank you again for trusting our office with your insurance needs. We are always here for you."
Profile photo of Becky Smith

Becky Smith

March 5, 2026

5  out of  5
rating by Becky Smith
"They are very friendly, professional and works in a timely manner. We have always gotten the best service."
We responded:
"Becky, we will always strive to give you the best service possible. We really appreciate you giving us the opportunity to serve you. "
Profile photo of Clayton Blackert

Clayton Blackert

February 6, 2026

5  out of  5
rating by Clayton Blackert
"all ok now."
We responded:
"Mr. Blackert, we certainly appreciate you taking the time to give us a 5 star review......you are long-time, valued customer and we look forward to serving you for many more years. "
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Christine Kimbrell

September 15, 2025

5  out of  5
rating by Christine Kimbrell
"Mrs. Cindy is very helpful and always answers any questions I may have. Very nice and professional people at this office!"
We responded:
"Thank you so much for your 5-star review, Christine! We're thrilled to hear that Mrs. Cindy has been so helpful in answering your questions. Providing professional and friendly service is always our top priority, and it means a lot to know our team is making a positive difference. We truly appreciate your kind words and your trust in our office!"
Profile photo of Karen Bolin

Karen Bolin

August 27, 2025

5  out of  5
rating by Karen Bolin
"Always receive excellent customer service! Very professional and patient!"
We responded:
"Thank you so much for your kind words. We're thrilled to hear that you consistently receive excellent service from our team. Providing professional, patient and caring support is always our goal, and it's wonderful to know it makes a difference. We truly appreciate your trust in us and look forward to continuing to serve you!
"
Profile photo of Denver Boyd

Denver Boyd

July 15, 2025

5  out of  5
rating by Denver Boyd
"Nice people ,great service"
We responded:
"Thanks so much for your 5 star review, Denver. We look forward to serving you. Have a great weekend!"
Profile photo of Amanda Strahle

Amanda Strahle

July 7, 2025

5  out of  5
rating by Amanda Strahle
"Cindy was a big help today! I appreciate her time and willingness to answer all of my questions!"
We responded:
"Amanda, thank you for letting us know that Cindy was a big help to you today. She is pretty great! Please don’t hesitate to reach back out if we can be of further assistance in any way. We appreciate your business and the trust you place in us."
Profile photo of Nadiya Tedder

Nadiya Tedder

June 6, 2025

5  out of  5
rating by Nadiya Tedder
"Everyone is always helpful"
We responded:
"Nadiya......thanks so much for your 5 star review and kind words. We really appreciate YOU!"
Profile photo of Tavia Stecz

Tavia Stecz

May 9, 2025

5  out of  5
rating by Tavia Stecz
"Lowest prices around and awesome customer service! Katie was extremely helpful and professional! Glad to be with y'all now."
We responded:
"Tavia, it was such a pleasure working with you and we are looking forward to helping you in any way that we can. We're just a phone call away if we can be of further assistance. Have a great weekend and again thanks for taking the time to let us know how we are doing! Katie really is pretty great!
"
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Judysstudios Studios

March 18, 2025

5  out of  5
rating by Judysstudios Studios
"I've been with them quite a few years. They wrote my Citizens policy. Anyway ever since 3 years ago when SunTrust became Truist. When my homeowners insurance is due I upload and email all the information. Truist never except it no matter what!! They even tried to put on insurance. I contacted Donna and they uploaded my same information and wow all of a sudden accepted. Don't know what Truists problem is but last 3 years Called Donna and never a problem. Would send Truist first but some reason never accepted. I'm very grateful for Donna's help. Done with no problems or stress Always helpful thanks!"
We responded:
"Ms. Judy, we are so happy to know that we were able to make life a little easier for you regarding your insurance. We appreciate your review! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Virginie Jules

March 7, 2025

5  out of  5
rating by Virginie Jules
"I wanted to share my experience with insurance lately! I had quite a frustrating time with Progressive Insurance. I was trying to get a couple of people removed from my policy, but every time I called, the customer service team was not very helpful. After sending me some paperwork to sign, it took two long months of back and forth to finally sort everything out.

Feeling overwhelmed, I decided it was time for a change and started looking for a new insurance provider. That's when I discovered State Farm Insurance! They not only offered me more coverage but also at a much better price than what I was paying with Progressive. Honestly, Progressive rates felt sky-high for the coverage I was getting, which was pretty disappointing.

I can't recommend State Farm enough! The team there is so friendly and truly cares about their customers. I’ve had a wonderful experience with them, and I’m really happy with my new auto and life insurance.

A special shout-out to Mrs. Cynthia for all her help—thank you so much! You made this process so much easier!"
We responded:
"Jenny, thank you for your Google review! We truly appreciate your kind words and support. It's customers like you that make our job easy and enjoyable, and we're grateful for the opportunity to serve you. Your trust in us means the world, and we look forward to continuing to meet your needs in the future. "
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Taylor Handy

January 14, 2025

5  out of  5
rating by Taylor Handy
"I'm so thankful there are people that still LOVE what they do, care about their customers and give them the best service. Brody Pierce has been amazing from start to finish!"
We responded:
"Taylor......you make our job easy and a pleasure. Thanks for being such a wonderful customer. We are always here for you, and we look forward to serving you in any way that we can! Thanks so much for taking the time to give us such a kind review. "
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Alice Kinsey

October 28, 2024

5  out of  5
rating by Alice Kinsey
"State Farm has been wonderful to have as my insurance company. I would recommend Diane Pierce’s office to everyone! The staff is always helpful, kind, patient and courteous"
We responded:
"Alice, we really appreciate you taking the time to let us know how we are doing. We strive to make your experience in dealing with insurance and financial services as pleasant, pain-free and easy as possible. Customers like you make our job enjoyable and easy. Thanks again for trusting us with your insurance needs."
Profile photo of Shari Raymond

Shari Raymond

September 23, 2024

5  out of  5
rating by Shari Raymond
"I have been with state Farm since I started driving back in about 1978 or so in South Florida. When I moved up here to Williston, Florida I transferred everything to State Farm here with Diane Pierce. I've been with them ever since 1988. Great people in her office. Always there to help."
We responded:
"Wow, Shari! Thanks so much for being such a loyal customer. We appreciate you more than you can imagine.......since 1978, wow!!! That is awesome. Please know that we are always here for you and we are only a phone call, text, or email away! Thanks again for your 5 star rating of us!"